Processing Refunds & Non-Square Hardware

melannamoore · ‎08-01-2017

Hello

i refunded a customer and she says she did not recieve it but it was deducted out of my account and the transaction shows it was returned to the customers card. Please tell me what i should do about this or how i can speak with someone?

puka · ‎08-03-2017

Hey @melannamoore,

Welcome to the Community! It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 9-14 business days for your customer to receive their refund.

Check out How Refunds Work to learn more and let us know if you have any additional questions. Hope that helps!

Puka - She/They
Seller Community UX Designer