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Lead capture form keeps popping up when dismissed

The lead capture form pops up anytime someone navigates to a new page on my site, even though they have dismissed the form using the X or "No Thanks" options.

Anyone else experiencing this issue? It doesn't happen in Chrome, but was brought to my attention by a customer who was using Internet Explorer. I can see why he was incredbily frustrated...

Have disabled the form for the time being, but nothing in the rules mentions how the cookies are captured and certainly this is a major issue as Promote is a paid product.

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Hello! Sorry for the trouble.

You may want to contact live support in this case, so that they can see it in action without having to leave the form up on your site longer than strictly necessary. Once they can see what's going on, it will be a lot easier to clear it up for you.

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Can't seem to find the live chat anywhere in the Help Center...phone line is set to after hours now.

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