Thread Options
- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
On hold 20 minutes in AM, no customer rep.
On hold 25 minutes in PM, no customer rep.
Paid for support, but can't get it.
Reply
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
3 REPLIES 3
Very sorry to hear that. Fridays are usually a high volume day. We are working on adding new reps, though, which should help lessen that hold time. Were you able to get assistance?
Reply
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
It appears that the phone # for direct support has been totally removed!!!!! Bad idea!!! I sat and waited for a chat for over 20 minutes. Why would they do this? This makes me want to use a different web-builder.
Reply
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Phone support is still available, @apowell If you click on the Help tab in the editor you will see the number displayed:
Is there anything we can help you with?
Reply
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report