Category Issue

xstitchboutique · ‎07-22-2017

Hello, I have an issue with all of my categories not showing up in my storefront. I should say sub categories. Under category name Beads and Buttons I have 3 sub categories, yet only one shows. I have not actually checked my other categories and their sub categories, there could be more. See pics

Also, when someone clicks on the main category Beads and Buttons, shouldn't the sub categories come up on the right just as products would if they clicked on the sub category?

Thank you,

Jennifer

Adam7 · ‎07-24-2017

Hmm... That's strange, @xstitchboutique. Can you try this:

1. Drag one of the categories not showing to somewhere else, then drag it back to where it should be under "Beads and Buttons".

2. Re-publish

I'm wondering if this is a cache issue with your category hierarchy.

xstitchboutique · ‎07-24-2017

Been there done that before I posted here. I even switched from Firefox to Chrome. No changes

Adam7 · ‎07-25-2017

Ok, if you haven't yet can you contact our support team about this? It will probably need to be escalated to our advanced technical support team.

http://hc.weebly.com/hc/en-us/requests/new

xstitchboutique · ‎07-26-2017

Ok I will. Thank you Adam.