Re: Facbook Pixel Events

kc_cottage · ‎02-12-2018

Hi Weebly,

I seem to be having some issues with my facebook pixel events.
On product pages i manually added the ContentView Code, but I am seeing multiple hits (x3) being sent to the ContentView event, i think one of them is yours as its a different id, but there are now two contentview events being fired to my pixel.

Also on purchase within facebook i see two events to the Purchase event when i've only had one purchase - i added the facebook pixel code to the checkout process.

I was wondering if weebly has made updates to the facebook pixel implementation at the back end so that we no longer have to manually add in the specific events?

ContentView - I manually add this to Product Pages by the Embed Code option

Purchase Event - Under Setup -> Tracking and then through the 3 steps i have the facebook pixel code pasted.

Here is a couple example product pages if you'd like to have a look:

One that i havent manually added the ContentView event to:
https://www.kc-cottage.co.uk/store/p248/Hedley_Jug_Pitchers.html

One that i have manually added the ContentView event code to:
https://www.kc-cottage.co.uk/store/p253/Bronze_Sitting_Hare.html

Thanks, I'm happy to go through and remove the code i added manually, but i'd like to be sure thats the right thing to do first.

Adam7 · ‎02-13-2018

I'm not aware of us changing anything, although I could be wrong about that. It's also possible that Facebook updated something with their own code. I visited the product page where you did not add your own embed code a few different times in different browsers. Hopefully that should let you know if it's tracking or not.

kc_cottage · ‎02-13-2018

Hi Adam,

Its definatly tracking on the pages where i havent manually added it heres a screenshot of the event:

and when i check a page where i have manually added it i see two viewcontent events:

its a shame facebook dont de-dupe, but looks like i have a busy night removing the code from the product pages!

Adam7 · ‎02-13-2018

Hopefully you don't have too many to remove!

kc_cottage · ‎02-14-2018

350! its across mostly every product page ergh!

Adam7 · ‎02-14-2018

Yikes! Sorry about that!

AndyPhillips · ‎05-13-2019

Hi @Adam

I am also having some issues with Pixel on my site. It is under settings, SEO in the header and seems like it is working. debug from FB says its working. However, I get like 7 views from FB a week and Weebly says there are 270 unique visitors and a 1000 pages views, so what is going wrong? Its been setup for weeks, I just redid it again tonight...

I don't need to add the header code for each page do I? That sounds exactly what the other user is just undoing??

web site www.rp-racing.co.uk

Thanks

Andy

Adam7 · ‎05-14-2019

I think that is due to have we track vs how Facebook tracks. We're going to be making some changes to our methodology so we track in a manner more consistent with other tracking tools.

You don't need to add to individual pages if you have it in Settings > SEO > Header Code, since that will add it to every page of your site.