Solved: Purchase error on phone

lainephillips · ‎02-24-2018

Hi Everyone,

I have had two customers this week say they are trying to puchase on our site with their phones and after the first 4 digits of the credit card number were entered the number dissapeared and they were sent back to the start of entering it in. The customer my wife spoke to was on a Samsung phone using Chrome.

Has anyone else had this issue and is there a fix?

Smiles,

Laine

Adam7 · ‎02-25-2018

It's been a few weeks though I can't remember the exact date. If you have any further trouble let me know.

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Adam7 · ‎02-25-2018

Sorry to hear that, @lainephillips. When is the last time you published your site? There was an issue with this a while back that has since been fixed, but if you haven't published in a while it might not be live for you.

lainephillips · ‎02-25-2018

Thanks Adam. How long ago was the fix? At a guess I last published 2-3 weeks ago when I removed an old prodcut and added a new one. I have done so now, as well as putting a note up on the store for customers, so hopefully the issue is resolved.

Smiles

Laine

Adam7 · ‎02-25-2018

It's been a few weeks though I can't remember the exact date. If you have any further trouble let me know.