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Hello,
Is there a way to enable or disable tips by device? We have two iPads: one for a retail shop and one for a bar operation. We use square on each, but only want to accept tips on the bar iPad. Both of these iPads are recognized in Square as two different devices, as we can run device-specific reports. However, it seems if we enable or disable tips on one device, the setting gets automatically applied to the other device.
The devices staying in sync like this is generally nice, but not for tips in this case.
These are in the same physical location and run by the same entity, so we only have 1 bank account / address and thus only one location setup in Square.
Is there a way to disable tips on one device and leave them on for the other?
Thanks.
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Hello @OZTD!
If you're using device codes and you have a different location for each device you should be able to set (and keep) different tipping settings on each device.
I recommend going through these troubleshooting steps for the app on both devices before trying to adjust your tipping settings again. If you're still unable to disable tipping on one device and leave it enabled on another, please contact our Support team so we can take a closer look for you!
Seller Community Manager
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Hello,
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If the device codes are for the same location/store then what you do on one will reflect on the other. A lot of functions are set more by store than device. Some things like cash management is set by device.
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I see. So you must use a new location and a different device code for different devices to have different settings?
I think that part was not very clear from the setup instructions. But adding a new location has seemed to fix the issue.
So to have two devices use different settings, you must have each device assigned to a different location in addition to different device codes.
Thanks.
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