Site Categories issue-showing shadow categories

Crystal72 · ‎04-25-2022

Hi,

I'm not sure how to fix this issue I've been having for the last few months. When I go to my online site categories they have a shadow of the same just below the original category. When I click on the category all the sub-categories look like this as well. Has anyone else had this happen and know a solution to fix it? It's limiting my ability to get my website running because it's hard to view the items.

Thanks so much,

Crystal

From Dashboard-->Online-->Site Categories

This is what I see

Goldneye · ‎04-25-2022

HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI

Crystal72 · ‎04-25-2022

Thanks, Terri.

I called and was told this has been an ongoing issue that tech is attempting to resolve. Fingers crossed it happens soon!