Insights menu not loading

DtheGreek · ‎02-06-2020

Having an issue with the insights menu not loading on the left hand side of the screen. Reported the issue over 2 weeks ago and still nothing.

You can see the grey lines where the menu should be but nothing materializes. Need this fixed.

Here's what console shows

Failed to load resource: the server responded with a status of 404 (Not Found)
/user/sites/649905003475200524/springboard/nav:1 Failed to load resource: the server responded with a status of 404 (Not Found)
/tracking/rtmetrics/aragorn/4.0.18:1 Failed to load resource: the server responded with a status of 404 (Not Found)
vendor.df1b8c159123a69a6484.en.js:2 Uncaught (in promise) Error: Request failed with status code 404
at FtD3.t.exports (vendor.df1b8c159123a69a6484.en.js:2)
at t.exports (vendor.df1b8c159123a69a6484.en.js:2)
at XMLHttpRequest.h.<computed> (vendor.df1b8c159123a69a6484.en.js:2)
242Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('<URL>') does not match the recipient window's origin ('<URL>').
aragorn-analytics-4.0.18.js:2 Warning: SystemError
value @ aragorn-analytics-4.0.18.js:2
aragorn-analytics-4.0.22.js:2 Error caught by logger: SystemError
value @ aragorn-analytics-4.0.22.js:2
sentry.io/api/1374788/store/?sentry_key=83db7b920b0146029954653a628d0e2d&sentry_version=7:1 Failed to load resource: the server responded with a status of 429 (Too Many Requests)

Bernadette3 · ‎02-07-2020

Hi @DtheGreek I'm not able to replicate your screenshot. Do you have a different browser you can try using? Preferably in private/incognito mode.

DtheGreek · ‎02-10-2020

Tested on chrome, chrome incognito and safari. Still won't show the menu. What are you using?

Does the error I posted provide a clue?

Bernadette3 · ‎02-11-2020

I tested on Chome. Can ou please check to make sure you are using the most up-to-date version? https://www.whatismybrowser.com/

DtheGreek · ‎02-12-2020

Chrome 80 up to date.

What about that error message when loading the page? Does that not offer any insight?(no pun intended).

Are you able to show me your address bar for that page? Could the error be related to my white label setup?

Bernadette3 · ‎02-12-2020

Hi there. I don't see that your account is white-labeled. What happens when you try opening the insights page in a different browser?

DtheGreek · ‎02-14-2020

I am white labeled. I have a weebly cloud account and a personal account. The website I specified in my original ticket was part of my white labeled weebly cloud account.

I already answered your browser question 2 posts ago.

DtheGreek · ‎02-17-2020

I need this resolved. It's been a month already and the customer is frustrated with ho lopng this is taking to resolve.

What is the hold up?

DtheGreek · ‎02-18-2020

PLEASE LOOK AT THIS ERROR. It seems the error is http vs https. How do I fix this? The portal is locked to http in cloud settings.

Failed to execute ‘postMessage’ on ‘DOMWindow’: The target origin provided (‘https://portal.mysmartcommunity.net’) does not match the recipient window’s origin (‘http://portal.mysmartcommunity.net’).

Bernadette3 · ‎02-18-2020

I'm sorry for the misunderstanding with the website you were referring to. I checked the status of the ticket, but it is still on hold. The priority for the bug is set to high which means the engineers are devoting as many resources as possible to resolve this as quickly as they can. Are you able to use something like Google Analytics in the meantime?

DtheGreek · ‎02-18-2020

Customer is a senior group. Gookle analytics is too overwhelming for them.

GabrielMedia · ‎02-20-2020

I get this issue too and it's really annoying.

Bernadette3 · ‎02-20-2020

I'm sorry to hear. The team is working on a fix for the bug, but we do not have an eta to provide at this time. I apologize again for any inconvenience.

blueskyes · ‎03-04-2020

This just started happening for me this week. It has been fine. What is going on?

And it doesn't matter what browser I am on.