Hey @barbecarr,
First of all, I’m very sorry for the frustration this is causing. I know that our merchants rely on their orders syncing and details appearing to properly run their business, and this new behaviour is not ideal. We are actively working to fix this situation and are also not happy with it. The reason this occurred is because PayPal recently changed things on their end and broke a bunch of things for us and our merchants. We have been in constant communication with them and they finally acknowledged that they broke things, but have no plans to fix them. In an effort to remedy this situation, we had to update the API we use to Express Checkout. Unfortunately, this API has limitations that we are still trying to work through in order to achieve parity to where we were previously (product details appearing in orders). In the interim, we do pass on the Order ID which can be used to cross reference the order in Weebly. From within Weebly you can view all the order details, and print a copy of the order to be used as a packing slip, or for your own personal records. Thanks for sticking with us as we continue to work through the hurdles we keep facing with getting PayPal to work well for you!

@Becothy asks:

Is it just me or the emails that are received when you sell something (Its the email that says - "You just received an order! This is a copy of the email that your customer received" ) do not show the quantity sold? I use this as my referral to process the order. Fortunately, becasue of the recent issues with the sales forms and PayPal, I have been processing orders from the editor and hadn't really noticed until now.

Hey @Becothy,

The order confirmation email should definitely contain the quantity. I'm going ot have our team dig into that and see what might be going on. Thanks for bringing this up!

Thank you for looking ito this. I look forward to the responce!

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@JACLYN wrote:

Hey @barbecarr,
First of all, I’m very sorry for the frustration this is causing. I know that our merchants rely on their orders syncing and details appearing to properly run their business, and this new behaviour is not ideal. We are actively working to fix this situation and are also not happy with it. The reason this occurred is because PayPal recently changed things on their end and broke a bunch of things for us and our merchants. We have been in constant communication with them and they finally acknowledged that they broke things, but have no plans to fix them. In an effort to remedy this situation, we had to update the API we use to Express Checkout. Unfortunately, this API has limitations that we are still trying to work through in order to achieve parity to where we were previously (product details appearing in orders). In the interim, we do pass on the Order ID which can be used to cross reference the order in Weebly. From within Weebly you can view all the order details, and print a copy of the order to be used as a packing slip, or for your own personal records. Thanks for sticking with us as we continue to work through the hurdles we keep facing with getting PayPal to work well for you!

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This is not an acceptable answer.  It isn't only PayPal who is no longer showing the product details, it is also the other payment processors.  So they ALL did something to make this not work?  Am I correct in that conclusion? 

Also -- using the order ID is not going to do us any good, as PayPal will not allow Weebly's 'documents' as evidence if a case should be filed.  Because of this we are no longer eligible for PayPal's seller protection.  Does anyone at Weebly understand that?

If you read through this thread (and others), you will find that anyone who has contacted PayPal is being told the opposite of what you are saying.

This isn't just causing frustration -- IT IS PUTTING ANYONE WHO SELLS A PRODUCT VIA WEEBLY AT RISK.  As I sit here watching the site I spent two years on going down the drain, it honestly feels as if not one single person at Weebly is 'getting it.'  A number of us have been on this ever since this 'update' rolled out.  We've spent countless hours on phone calls, e-mails and chat sessions with various payment processors AND Weebly and we are not one step closer to a solution.  I have been patient, but I am truly at my breaking point.  This is simply pathetic.

I understand that this is beyond frustrating for you @Heirloom_Angel, and it is a major issue that the team is working on to fix what can be fixed on our end. Unfortunately we do not control PayPal and their efforts. Also it's my understanding that other payment processors have never received cart item details, only the transaction total, so PayPal is now uniform with that. 

@RiahG

This is not what Square is telling its clients.  According to them, they post the details.

WHEW!  Okay -- I am (after a week) getting the test emails from my shop.  However, now all of my custom content has disappeared.  Will that be returning?  Or was all of that customization for nothing?

Hey @Heirloom_Angel - glad to hear that test emails are now going through properly for you. We had a couple issues at launch but we have been working on fixing those as quickly as possible. If you click into any of the emails to customize, whatever you see in there is what will be sent out. I'm not sure if there was any particular content that you may have lost, but things should be stable now and any changes you make going forward will be saved and sent out.

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@JACLYN wrote:

@hey @Heirloom_Angel - glad to hear that test emails are now going through properly for you. We had a couple issues at launch but we have been working on fixing those as quickly as possible. If you click into any of the emails to customize, whatever you see in there is what will be sent out. I'm not sure if there was any particular content that you may have lost, but things should be stable now and any changes you make going forward will be saved and sent out.

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If this is the case, I lost ALL of the custom content I had been using.  Not cool.  

Hi @Heirloom_Angel - I'm srry to hear that. There isn't too much more I can do but if you contact our CS team directly they may be able to help you out further with troubleshooting your particular case.

RE:  PayPal finally admitting they 'broke' things.  May I ask when they supposedly broke things?  (Specific date please.)

I am finding it very difficult to believe that this is on PayPal's end when they have told numerous sellers in this forum that they haven't changed anything.  The last change they made was toward the beginning of the year.  

This also leads me to the conclusion that Weebly is saying all of the payment processors who are no longer posting product details are at fault, or am I incorrect?

Unfortunately I can't provide specifics on the issues we are working through with PayPal, but I can reassure you that we have an open case with them that has been going on for months now. We are truly dedicated to trying to work through this, and are doing everything in our power to resolve this issue. I can't speak for what PayPal says to our users, and I'm sorry if this is causing confusion and frustration. What I can do is once again reassure you that we are actively working on this issue and doing everything we can to make sure our merchants are able to run their bussinesses on Weebly.

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@JACLYN wrote:

Unfortunately I can't provide specifics on the issues we are working through with PayPal, but I can reassure you that we have an open case with them that has been going on for months now. We are truly dedicated to trying to work through this, and are doing everything in our power to resolve this issue. I can't speak for what PayPal says to our users, and I'm sorry if this is causing confusion and frustration. What I can do is once again reassure you that we are actively working on this issue and doing everything we can to make sure our merchants are able to run their bussinesses on Weebly.

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@JACLYN

If there has been an ongoing case with them for months, why was it not until after the update launch did sellers encounter this issue?  As of August 21st (see first screenshot), PayPal had the item descriptions; now it does not.

PayPal order via Weebly, 08/21/2016

If it is on PayPal's end, I would tend to believe that any payment I would receive from any platform would have a similar issue; they do not.  I receive the same info as seen above with all orders from eBay.

I understand that Weebly is in a tight spot here, but so are your clients.  THIS is what my main 'Shop' page looks like now, and that bar at the top?  It shows up on every single page of my site.  I have disabled both payment processors so that orders can not be taken.

Shop on vacation; eBay navigation tab added.

In addition to the actual detrimental effect this has on your clients in a direct way,  it also has other financial effects.  For instance, the paid service that I use to 'tweet' products on a regular basis is being rendered partially useless because of all of this.  (At least until I get certain items moved to eBay.)

Not only is this causing immediate issues, I will guarantee that many of us will lose customers over this crap.  I am tired of the goose chase, blame game and trying to come up with work-arounds.  Your clients deserve better than this.

I'm sorry if this is frustrating, we're doing our best to answer questions as quickly as possible. We appreciate your patience as we work to provide you the best answers possible to your questions.

So my question about PayPal?