We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
Thanks for adding your voice to the conversation @hondahannah.
While we don't have any news to share on this feature request, we'll continue to pass on the feedback we receive on to our Product Team. If this changes in future, we'll be sure to update everyone in this thread.
This gives you the option to accept or decline appointments on your end as required. This is the closest option to blocking a customer that we can offer at this time.
Let me know if you have any questions about updating your preferences.
There is one person "on my books" that will continually book appointments and then cancel in the "allotted" cancellation time, but it always leads to missed opportunities and a loss of revenue.
I also am a massage therapist and want to block people who text or email me with thinly veiled language asking for extras. I agree with the above massage therapists. This is a matter of safety and is available with other online booking engines.
The card people put on to book for no show protection alot of the time is a fake card number. I am not able to charge some times bc it wasn't valid card.
Thank you for taking the time to share your interest in this feature @Michelleoasis I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request.
Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).
This really needs to be added… I have clients that are difficult and telling them no isn’t worth the headache. It would be easier and so much less stressful if I could just block them from scheduling all together. It’s reducing anxiety from an already stressful situation. Please, please, please add this!
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
Thank you so much for dropping the feature request in our Ideate Board, this has been a popular one among our Sellers.
I moved your post to an existing thread that has already made this request. This will show our Product Team how vital this is needed for businesses of every type.
Keep an eye out for the next status update made by one of our Community Moderators once our Product Team provides any available information.
